Delivery and Returns

Delivery

Giclée Fine Art Prints

Each print is sent in acid-free tissue wrap and posted in an armoured 4inch diameter mailing tube. The mailing tube is either small (26 inches in length) or large (41 inches in length) depending on the size of print.

Postage costs:
Mainland UK 5.90 GBP (small tube), 11.99GBP (large tube)
Europe 20.94 GBP
USA/Canada 29.90 GBP
Australia & Far East 40.35GBP

Delivery times:
Mainland UK, 6 days
Europe, 7 to 9 days
Worldwide, 11 to 14 days

Giclée Canvas Prints

Each canvas print has been stretched on either a 20mm or 40mm deep bar frame and carefully packed carefully for delivery. The mailing costs for the canvas prints are as follows:

Postage costs:
Mainland UK 6.60 GBP (up to A3), 9.00GBP (greater than A3)
Europe 10.80 GBP (up to A3), 24.00GBP (greater than A3)
Worldwide 24.00 GBP (up to A3), 36.00GBP (greater than A3)

Delivery times:
Mainland UK, 12 days
Europe, 13 to 15 days
Worldwide, 17 to 20 days


Greetings Cards

The greetings cards are provided either individually - or in a pack of assorted cards of 5 and 10.  Each card is blank inside with a white envelope and is cellophane wrapped. 

Postage costs:
Mainland UK
0.65 GBP (single), 1.30GBP(pack of 5 or 10)(1st class)

Europe 1.57 GBP (single), 3.80GBP (pack of 5 or 10)
USA/Canada 2.27 GBP (single), 4.75GBP (pack of 5 or 10)
Australia & Far East 2.27 GBP (single), 5.05GBP (pack of 5 or 10)

Delivery times:
Mainland UK, 3 days (2nd class), 1 day (1st class)
Europe, 3 days
Worldwide, 5 days

Returns

If for any reason you are not happy with your order, or it does not arrive in a satisfactory condition, you are advised to do the following:

Take a digital photo of the damaged item and the shipping container it arrived in.
Attach your photos to an email and send them to sales@melaniebrear.com. Include your order number, item number and a brief description of the reason for the return.
State if you require a replacement or a refund.

Please allow 48 hours for a reply. Replacements usually take 48 hours from the time of us receiving your request.

  • If you fail to give adequate proof that the item has been damaged, you may be expected to return the print at your own expense before we can properly make an assessment.
  • If you wish to return the undamaged print, a full refund will be made, but we will not pay the shipping costs.
  • Please include your order number, item number, and a brief description of the reason for the return, and whether you would like a replacement or a refund.
  • Post your item back to us at the address given below in its original packaging material, together with your reason for the return. It is advisable that tracking methods are used on all returns and appropriate postal insurance is included.

All refunds will be made within a 48-72 hour period from receiving the returned print.

Melanie Brear Art
Order Returns
57 The Archers Way
Glastonbury
Somerset
BA6 9JB
United Kingdom